When you lose access to your Status password or recovery phrase, you may lose access to your Status data and wallet funds. Status can't recover your data or wallet funds for you due to its decentralized architecture. It's your responsibility to keep your password and recovery phrase safe.
Depending on your circumstances, you may be able to recover your Status data and wallet funds. Select the option that describes your situation:
Use your recovery phrase to access your wallet funds if you can't sign in due to a lost password, Keycard or biometrics setup. Visit Create or restore your Status profile using a recovery phrase for instructions.
If you lose your recovery phrase but can still sign in to your Status profile (using your password, Keycard or biometrics), you can save the wallet funds by sending them to a different wallet address.
Follow these steps:
If lose your recovery phrase and can't sign in to your Status profile due to a lost password, Keycard or biometrics setup, you lose access to your Status data and wallet funds forever.
In this situation, if you're still signed in to your Status profile, you may be able to save the wallet funds by sending them to a different wallet address.
Follow these steps: