HelpKeycard
Unblock your Keycard
cheny0
cheny0
and
Fabiomorais87
jorge-campo
on Dec 18, 2025

Status app is currently in beta stage
The Status app is currently in its beta stage. This means the application is still undergoing active development, and certain features described in this document may function differently or be unavailable within the app.
info
Currently, you can unblock your Keycard with the PUK on Status desktop only, and with the recovery phrase on both mobile and desktop apps. For more information, see Keycard functionality by platform.

To prevent unauthorized access, your Keycard blocks itself after entering a wrong PIN three times. To keep using your Keycard, you must unblock it.

  • Once unblocked, your Keycard is ready for use, just like before it was blocked.
  • To unblock the Keycard, you can use the recovery phrase of the profile or Wallet accounts on your Keycard, or the Keycard PUK.
  • If you don't remember your recovery phrase or Keycard PUK, read If you can't unblock your Keycard.
  • You can use any device running Status to unblock a Keycard. You don't have to use the device running the Status profile that the Keycard is linked to.

  1. 1
    Open the Status app and log in to your profile.
  2. 2
    Tap your profile picture >
    Keycard
    .
  3. 3
    Tap
    Manage Keycard
    .
  4. 4
    Tap
    Ready to scan
    .
  5. 5
    Tap and hold your Keycard near the top (iPhone) or back (Android) of your phone to scan your Keycard.

  1. 1
    Tap
    Unblock Keycard
    . Then tap
    Continue
    .
  2. 2
    Enter the recovery phrase and tap
    Continue
    .
  3. 3
    Enter and confirm your new Keycard PIN.
  4. 4
    If the Keycard stores the keys of your profile, configure your device's biometrics (fingerprint, face or other) to fill in your password. To enable biometrics later, tap
    Maybe later
    .
  5. 5
    Tap
    Scan Keycard
    . Then tap and hold your Keycard again against the back of your phone.
  6. 6
    Tap
    Done
    .
Updated by
cheny0
cheny0on Dec 18, 2025
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