#Factory reset your Keycard

A factory reset deletes all the existing data on your Keycard. Consider performing a factory reset when your Keycard holds accounts you no longer use, if it is locked, or when you want to use it with a sixth device.

#What to expect

• After a factory reset, your Keycard is empty like a new one.
• A factory reset is irreversible. Once completed, all information on the Keycard is permanently removed.
• The factory reset removes all accounts on your Keycard. To continue using the accounts in the Status app, check out Stop using your Keycard before the factory reset.

#When to factory reset your Keycard

• You want to use the Keycard for other accounts - One Keycard can only store accounts using the same recovery phrase. If you want to use the Keycard with accounts associated with a different recovery phrase, you need to perform a factory reset.
• Your Keycard is locked - Your Keycard becomes locked after entering the wrong PIN three times. You can unlock it with your recovery phrase or factory reset it.
• You want to use the Keycard on a sixth device - You can pair your Keycard with up to five devices. If you want to use the Keycard on a sixth device, you need to factory reset the Keycard to clear the information from previous devices.

#Factory reset an unlocked Keycard

Before you start, make sure you have the recovery phrase of the accounts on your Keycard. To find out which Status Wallet accounts are on your Keycard, check out Understand your Status Wallet accounts and keys.

#Factory reset a locked Keycard

Your Keycard locks itself after entering a wrong PIN three times. If you can't unlock your Keycard but still want to reset it, you can perform a factory reset to remove the data on the Keycard.