HelpKeycard
Factory reset your Keycard
cheny0
cheny0
and
Fabiomorais87
jorge-campo
on Mar 23, 2025

Status app is currently in beta stage
The Status app is currently in its beta stage. This means the application is still undergoing active development, and certain features described in this document may function differently or be unavailable within the app.
info
Currently, you can only factory reset your Keycard on the Status desktop app.

A factory reset deletes all the exiting data on your Keycard. Consider performing a factory reset when you use your Keycard to hold other accounts, if it is locked, or when you want to use it with a sixth device.

caution
Make sure you know the recovery phrase for the accounts you store on your Keycard before you factory reset it. If you don't know the recovery phrase, see If you lose your Status password or recovery phrase.

  • You want to use the Keycard for other accounts - One Keycard can only store accounts using the same recovery phrase. If you want to use the Keycard with accounts associated with a different recovery phrase, you need to perform a factory reset.
  • Your Keycard is locked - Your Keycard becomes locked after entering the wrong PIN three times. You can unlock it with your recovery phrase or factory reset it.
  • You want to use the Keycard on a sixth device - You can pair your Keycard with up to five devices. If you want to use the Keycard on a sixth device, you need to factory reset the Keycard to clear the information from previous devices.

  • You can factory reset a Keycard using any computer running Status.
  • After a factory reset, your Keycard is empty like a new one.
  • A factory reset is irreversible. Once completed, all information on the Keycard is permanently removed.
  • The factory reset removes all accounts on your Keycard. To continue using the accounts, check out Stop using your Keycard before the factory reset.

Before you start, make sure you have the recovery phrase of the accounts on your Keycard.

  1. 1
    Plug in your Keycard using a card reader.
  2. 2
    Enter your Keycard PIN or click
    I don't know the PIN
    .
  3. 3
    Confirm the accounts on your Keycard are the ones to delete, and click
    Next
    .
  4. 4
    Check the box and click
    Factory reset this Keycard
     to reset your Keycard.
  5. 5
    Click
    Done
     to finish.

  1. 1
    Plug in your Keycard using a card reader.
  2. 2
    Check the box
    I understand the keypair on this Keycard will be deleted
     and click
    Factory reset this Keycard
    .
  3. 3
    Click
    Done
    .
Updated by
cheny0
cheny0on Mar 23, 2025
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