HelpProfile
Sync your profile across devices
cheny0
and
on Apr 17, 2024

Status app is currently in beta stage
The Status app is currently in its beta stage. This means the application is still undergoing active development, and certain features described in this document may function differently or be unavailable within the app.

If you use Status on more than one device, sync your profile so it's up to date on every device, and you can switch between them seamlessly. Without syncing, you are likely to set up the same options more than once and receive multiple notifications for one single message.

tip
You can use this procedure to sign in to your profile on a new device.
info
Make sure your Status mobile app version is 2.0 or higher. The legacy Status mobile app (version 1.2 and below) don't support syncing profiles.

  • You can pair up to three devices.
  • Once you set up the syncing, your Status profile data on your devices are in sync automatically until you unpair the devices.
  • Your profile data include your message status (read or unread) and configuration for the profile, messaging, notification, wallets and browser.
  • Your messages are not part of your profile data. When you sync a new device, only the messages sent or received in the last 30 days are available on your new device. Messages you receive from that initial sync are always available.
  • If you have multiple profiles, you need to set up syncing for each one of them.

When setting up syncing, you need to reveal the QR code or sync code on the primarily used device and scan or enter the code on the other device.

  1. 1
    From the tab bar, tap
    Messages
    .
  2. 2
    Tap your profile picture and go to
    Syncing
    .
  3. 3
    Proceed depending on your situation.
    • If you have never used Status on your other device before, tap
      Add
      and then tap
      Reveal sync code
      .
    • If you already use Status on your other device, find it in the
      Not paired with this device
      list and tap
      Pair
      next to it.
  4. 4
    Authenticate with biometrics (fingerprint, face or other method), password or your Keycard.

If you want to sign in to your profile on a new device, follow the steps in the

Doesn't run Status
section.

Device to syncSteps
Doesn't run Status
  1. 1
    Install and open Status.
  2. 2
    Tap
    Sign in
    .
  3. 3
    Tap
    Enable camera
    to scan the QR code shown on your first device, or tap
    Enter sync code
    to enter the sync code.
  4. 4
    Wait for your devices to synchronize and tap
    Continue
    .
  5. 5
    Set up your device's biometrics (fingerprint, face or other method) to fill in your password. If you want to enable biometrics later, tap
    Maybe later
    .
  6. 6
    On the
    Enable notifications
    screen, tap
    Enable notifications
    and allow notifications from Status. Alternatively, tap
    Maybe later
    .
Running Status
  1. 1
    From the tab bar, tap
    Messages
    .
  2. 2
    Tap your profile picture and go to
    Syncing
    .
  3. 3
    Tap
    Add
    .
  4. 4
    Tap
    Scan or enter sync code
    .
  5. 5
    Tap
    Enable camera
    to scan the QR code shown on your main device or tap
    Enter sync code
    to enter the sync code.
  6. 6
    Tap
    Done
    to confirm syncing the device.
tip
During the syncing process, make sure Status is running on both devices and connected to the internet. Under the QR code, you can see the validity time of the QR code and the sync code. If the codes expire, confirm your profile credentials again and get new ones.

Turning off syncing degrades your experience with Status. But you can turn it off when you want to dispose of a device, or you see a device you don't recognize.

  1. 1
    In Status on one of your devices, tap your profile picture.
  2. 2
    Tap
    Syncing
    .
  3. 3
    In the
    Paired with this device
    list, tap
    Unpair
    .
  4. 4
    Tap
    Unpair
    .