HelpProfile
Sync your profile across devices
cheny0
cheny0
and
jorge-campo
on Dec 18, 2024

Status app is currently in beta stage
The Status app is currently in its beta stage. This means the application is still undergoing active development, and certain features described in this document may function differently or be unavailable within the app.

If you use Status on more than one device, sync your profile so it's up to date on every device, and you can switch between them seamlessly. Without syncing, you are likely to set up the same options more than once and receive multiple notifications for one single message.

tip
You can use this procedure to sign in to your profile on a new device.
info
Make sure your Status mobile app version is 2.0 or higher. The legacy Status mobile app (version 1.2 and below) doesn't support syncing profiles.

  • You can pair and sync up to three devices, including mobile devices and computers. You can sync a mobile device or computer with another device or computer.
  • Once you set up the syncing, your Status profile data on your devices are in sync automatically until you unpair the devices.
  • Your profile data includes your message status (read or unread) and configuration for the profile, messaging, notification and wallets.
  • When you sign in to your profile on another device, that device immediately appears in the list of devices for syncing.
  • If you have multiple profiles, you need to set up syncing for each one of them.
info
Your password and messages are not part of your profile data. If you change your password on one device, you need to manually update it on all devices where you use Status.
tip
When you sync a new device, only the messages sent or received in the last 30 days are available on your new device. Messages you receive from that initial sync are always available.

To avoid issues when pairing and syncing your devices, follow these recommendations:

  • Only sync two devices at a time.
  • Both devices must have the Status app open and running with the profile you want to sync.
  • Make sure both devices are connected to the same Wi-Fi network. You can set up syncing over mobile networks after the first sync.
  • Disable any VPN or firewall on the network where the devices are connected.
tip
After the first sync, your devices remain in sync even if they are on different networks.

When setting up syncing, you need to reveal the QR code or sync code on the primary device and scan or enter the code on the other device. Sync codes and QR codes are only valid for a limited time. If the time expires, confirm your profile credentials again to get new one.

  1. 1
    From the tab bar, tap
    Messages
    .
  2. 2
    Tap your profile picture and go to
    Syncing
    >
    Paired devices
    .
  3. 3
    Proceed depending on your situation.
    • If you have never used Status on your other device before, tap
      Add
      .
    • If you already use Status on your other device, find it in the
      Not paired with this device
      list and tap
      Sync
      next to it.
  4. 4
    Complete the steps on the screen and check the boxes. Then tap
    continue
    .
  5. 5
    Slide to reveal code
    and authenticate with biometrics (fingerprint, face or other method), password or your Keycard.

If you want to sign in to your profile on a new device, follow the steps in the

Doesn't run Status
section.

  1. 1
    Proceed depending on your situation.
    Device to syncSteps
    Doesn't run Status
    1. 1
      Install and open Status.
    2. 2
      Check the box to accept the Status
      Terms of Use and Privacy Policy
      and tap
      Sync or recover profile
      .
    3. 3
      Tap
      Share usage data
      or
      Not now
      .
    4. 4
      Tap
      Scan sync code
      .
    Running Status
    1. 1
      From the tab bar, tap
      Messages
      .
    2. 2
      Tap your profile picture and then tap
      Log out
      .
    3. 3
      Tap
      Profile
      >
      Add
      >
      Add existing Status profile
      .
  2. 2
    Complete the steps on the screen and check the boxes. Then tap
    continue
    .
  3. 3
    Tap
    Enable camera
    to scan the QR code shown on your main device or tap
    Enter sync code
    to enter the sync code.
  4. 4
    Wait for your devices to synchronize and tap
    Continue
    .
  5. 5
    Set up your device's biometrics (fingerprint, face or other method) to fill in your password. If you want to enable biometrics later, tap
    Maybe later
    .
  6. 6
    On the
    Enable notifications
    screen, tap
    Enable notifications
    and allow notifications from Status. Alternatively, tap
    Maybe later
    .
  7. 7
    Tap
    Start using Status
    .
info
By default, the Status mobile app only syncs over Wi-Fi. You can change this setting by tapping your profile picture >
Syncing
>
Sync and backup
.

Turning off syncing degrades your experience with Status. But you can turn it off when you want to dispose of a device, or you see a device you don't recognize.

  1. 1
    In Status on one of your devices, tap your profile picture.
  2. 2
    Tap
    Syncing
    >
    Paired with this device
    .
  3. 3
    Find the device and tap
    Unpair
    .
  4. 4
    Tap
    Unpair
    again to confirm.
Updated by
cheny0
cheny0
on Dec 18, 2024
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