HelpKeycard
Create a replacement for your lost Keycard
jorge-campo
jorge-campo
and
cheny0
on Mar 07, 2025

Status app is currently in beta stage
The Status app is currently in beta. This means the app is still undergoing active development, and certain features described in this document may function differently or be unavailable in the app.
info
Currently, you can only create a replacement for your lost Keycard on the Status desktop app.

If you lose your Keycard and don't have a backup Keycard, you can order a new one and create a replacement for your lost Keycard.

  • The replacement Keycard has the same functionalities as your lost Keycard.
  • If you find your lost Keycard, you can use both Keycards to access your Status profile or Wallet accounts.
  • If someone else finds your lost Keycard, they can't access your Status profile or Wallet accounts without your Keycard PIN.

The replacement Keycard stores your Status profile and all Wallet accounts that use the same recovery phrase as your Status profile.

  1. 1
    From the navigation sidebar, click
    Settings
     >
    Sign out & Quit
    .
  2. 2
    Click
    Sign out & Quit
     again to confirm.
  3. 3
    Reopen the Status desktop app.
  4. 4
    Click
    Expand
     and select the profile you linked with the lost Keycard.
  5. 5
    Click
    Expand
     again and then click
    Lost Keycard
    .

  1. 1
    Click
    Create replacement Keycard with seed phrase
    .
  2. 2
    Plug in the new Keycard using a card reader, and allow the connection request if you see a security alert from your computer.
  3. 3
    Enter the 12, 18 or 24 words in your recovery phrase and click
    Next
    .
  4. 4
    Enter a six-digit PIN for your Keycard, and repeat the PIN to confirm.
  5. 5
    Click
    Start using Status
    .

On Status desktop, you can use a Keycard to store wallet accounts that use a different recovery phrase from your Status profile. For example, you can import a wallet account from another app onto Keycard or create a new Status Wallet account that uses a different recovery phrase.

If the lost Keycard stores a wallet account that uses a different recovery phrase from your Status profile, you need to add it again to the Status Wallet and the new Keycard. Here are the things to do to continue using the wallet account with Keycard:

  1. Get a new Keycard.
  2. Remove the account from your Status Wallet. Otherwise, you can't add the account onto the new Keycard.
  3. Add the account onto the new Keycard and your Status Wallet.
tip
To view Wallet accounts on your Keycards, go to
Settings
 >
Keycard
. To see information about all your Wallet accounts, go to
Settings
 >
Wallet
. For more details, check out Understand your Status Wallet accounts.
Updated by
cheny0
cheny0on Mar 07, 2025
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