HelpWallet
If someone else has access to your Wallet
earakel
earakel
and
cheny0
on Dec 18, 2024

Status app is currently in beta stage
The Status app is currently in its beta stage. This means the application is still undergoing active development, and certain features described in this document may function differently or be unavailable within the app.

Your Status Wallet and profile share the same recovery phrase. While your profile and wallet are protected by your Status password, anyone who has your recovery phrase can log in to your profile and wallet even without your password.

tip
To learn more about how to back up your recovery phrase, check out Back up and secure your recovery phrase.

If you think someone else has access to your wallet (for example, you see transactions in your history that you don't recognize, you should create a new Status profile and transfer your crypto to your new Wallet.

Start with creating a new Status profile. You can use multiple profiles at the same time, so you're not losing access to your current profile. For more details on how to create an extra profile, check out Create and use additional Status profiles.

If you're on your compromised Status profile, switch to your new one. For more details on how to do that, check out Create and use additional status profiles.

  1. 1
    From the navigation sidebar, click
    Wallet
    .
  2. 2
    Click
    Receive
    .
  3. 3
    Select your legacy address and click
    Copy address
    .
  4. 4
    Switch back to your compromised Status profile.
  5. 5
    From the navigation sidebar, click
    Wallet
    .
  6. 6
    Click
    Send
    .
  7. 7
    Select the asset you want to send and paste the address in your new Status Wallet into the
    To
     field. Click
    Send
    . Repeat these steps for every account you still have crypto or collectibles in.

You can remove your compromised profile from your profile list to avoid confusing it with your new one. For more details on how to do that, check out Remove a Status profile from your profile list.

tip
To learn more about common crypto scams and how to protect yourself in future, check out Understand common scams.
Updated by
jkbktl
jkbktlon Dec 18, 2024
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